State Farm® Insurance Agent Michelle DeCarlo

"Michelle DeCarlo has been our house, cars, motorcycle insurance Agency and our agent forever. She and her staff are always available and,; and if not, they return phone calls quickly. They have helped us save money again and again on all our policies, at one time or another. But is Michelle’s concern and listening that is always appreciated. And the wealth of knowledge, friendliness and empathy that she and her staff share is truly appreciated!!! Please consider them for ANY insurance needs. They make the whole insurance thing less painful."

"Updated Review 7/31/24: this State Farm office is a scam, they keep changing my premium every month, blaming the billing department and now totally ignoring all of my follow up calls and emails and can’t give any explanation to the changing monthly payment. Attaching text message of them admitting their mistake but yet I was still charged the incorrect amount. No accidents no tickets. Do not choose this office. Michelle Decarlo does unprofessional business. I requested multiple times to stop auto pay from my account but yet they continue to take random payments out of my account. Moving to next steps to dispute with my bank and remove the access they have to my bank account. Greedy. Never had an accident or ticket’s literally a perfect driving record for decades but my car insurance is raised every 6 months even with a newer vehicle with safety features. I’m now reaching out to any and all agencies to file a complaint against this office."

"I have recently transferred both my home and automobile insurance to State Farm through the Michelle DeCarlo Agency. I was immediately treated like a valued customer and I greatly appreciate the effort both Michelle and Patrick have made to get my policies in order and to make sure I understand everything. It is nice to have an agent who you trust and can be available to make you feel comfortable. I have also saved money by making this change."

"Best people ever!"

"We love StateFarm Michelle DeCarlo! We have been with Michelle and her team for over 20 years. Unfortunately, recently we haven’t had the best of luck on the road, however StateFarm has been there every step of the way. We are super happy with the service and the prompt response to all of our needs. Thank you Michelle and the StateFarm staff. Cesar Ramos"

"Took my call personally when I had a fender bender in Maui with a rental... Great service!"

"half of my rate at amfam"

"Honestly, I wish could give agency zero stars. I bought my truck, and they misquoted me under my sisters name, who wasn’t even with StateFarm anymore and hadn’t been for a few years after I told the guy on the phone my name multiple times. Ended up being misquoted two more times, billed for random amounts every month, and no one could give me a solid answer about what was happening. Finally, I was told for all the misquotes on my 6 month premium I owed StateFarm money for what I was supposed to have been quoted the first time and was being billed for this offices mess up. This whole time no one was ever able to tell me my real quote until the very end. Michelle was very rude and unprofessional on the phone, tried to talk over me and told me I was lying about the other misquotes (if that’s the case, where’d they come from because I sure didn’t pull those out of thin air) even though I was able to name the employees who had given me the other quotes. I ended up filing a formal complaint against her with StateFarm but clearly this hasn’t solved any problems. I switched to Allstate a few months back, told StateFarm to kick me from their insurance as I didn’t want to be with them anymore after her staffs continuous screws up and Michelle’s poor behavior towards me. Go on a few months, there was no problems with this agency for my parents and suddenly their insurance rate goes up enough to be questionable, my dad calls and it turns out, after not being insured by them for months, I magically reappear on their policy under a vehicle I have NEVER been insured under before and, wait for it, no one can give a solid answer at that office as to why I am now insured by them again when I can provide current coverage with Allstate. Absolutely horrible customer service and office staff does not know what they’re doing and neither does she. Not sure how she’s stayed in business this long and how StateFarm hasn’t caught onto her numerous complaints and sour attitude towards her clients. I recommend finding another StateFarm agent and staying clear of this office or bet yet find another insurance company."

"Professional and helpful with setting up a new policy"

"Fast and easy to get discounts"

"Been with them for years! Michelle has always made sure when we have any issues that they get fixed very quickly."

"Been with State Farm for 30 years. Never once filed a claim until this year. After receiving 1.5" hail damage on my roof, I asked State Farm to step up to the plate. They refused. I asked for a 2nd inspection, and they refused again. Data from AccuWeather doesn't lie, and State Farm is insistent that the weather reports were wrong. When contacting my agent, she provided no help whatsoever. Basically treated me, not like a valued customer, but as a customer that they didn't want since I filed my first claim in 30 years. State Farm is not a cheap insurance, I would expect more. Allstate and Farmers both are considerably lower in price than State Farm. You only know how good insurance is when you need it. State Farm does not stand by their customers, and their agents will not go to bat for them either. They need to keep their claims down, and if you file a claim, they don't want you as a customer. And will do nothing to help."