State Farm® Insurance Agent Michelle DeCarlo

"Be aware! I have had multiple friends of mine tell me not to go with State Farm. They will do some shady things like over charge you."

"Updated Review 7/31/24: this State Farm office is a scam, they keep changing my premium every month, blaming the billing department and now totally ignoring all of my follow up calls and emails and can’t give any explanation to the changing monthly payment. Attaching text message of them admitting their mistake but yet I was still charged the incorrect amount. No accidents no tickets. Do not choose this office. Michelle Decarlo does unprofessional business. I requested multiple times to stop auto pay from my account but yet they continue to take random payments out of my account. Moving to next steps to dispute with my bank and remove the access they have to my bank account. Greedy. Never had an accident or ticket’s literally a perfect driving record for decades but my car insurance is raised every 6 months even with a newer vehicle with safety features. I’m now reaching out to any and all agencies to file a complaint against this office."

"Genuine pleasure to work with, very helpful and quick! :)"

"I have been with State Farm for at least 25 years. Honestly never have had a problem. Last couple of years I have been dealing with Gianni DeCarlo. Can't say enough about this gentleman. He responds to me on the spot whenever I need something. If he wasn't on top of things right away, I could have been out of thousands of dollars due to loss of property last year. All insurance companies raise rates, but the Customer Service I get from Gianni, I know I can't find anywhere else!"

"I have recently transferred both my home and automobile insurance to State Farm through the Michelle DeCarlo Agency. I was immediately treated like a valued customer and I greatly appreciate the effort both Michelle and Patrick have made to get my policies in order and to make sure I understand everything. It is nice to have an agent who you trust and can be available to make you feel comfortable. I have also saved money by making this change."

"Gianni DeCarlo from State Farm. Was very helpful in rewriting my home owners insurance policy with them. I was really appreciative of the time and attention he gave me to make sure I understood completely the new policy and prices."

"I had a great experience yesterday talking with Michelle. She saved me a lot of money, and I feel secure with her suggested coverage. Michelle took the time and expertise to provide the best value for my insurance needs. I appreciate Michelle and her team. They went above and beyond my expectations. I recommend this agency to anyone seeking an affordable and reliable insurance agency."

"Best people ever!"

"We love StateFarm Michelle DeCarlo! We have been with Michelle and her team for over 20 years. Unfortunately, recently we haven’t had the best of luck on the road, however StateFarm has been there every step of the way. We are super happy with the service and the prompt response to all of our needs. Thank you Michelle and the StateFarm staff. Cesar Ramos"

"I signed up for coverage in 2018, for traditional auto insurance, and as a rideshare driver I asked to add rideshare coverage. After a fender bender this week I discovered that Michelle DeCarlo’s office failed to add the additional coverage I asked for. Even though I went to the office to sign up and asked the agent MULTIPLE times to confirm I had rideshare coverage, they FAILED TO DO THEIR JOBS. I will be changing my agent ASAP to someone who is actually listening to their client’s requests."

"Took my call personally when I had a fender bender in Maui with a rental... Great service!"

"Steak tacos and Menudo are the bomb...love this place. I used to go to eat when I was on a hangover, because it was the cure all.. now it's just for pure enjoyment of the food and the family that owns it."

"half of my rate at amfam"

"The company failed to send me my new insurance cards on-time twice. I was upset when I talked with the owner Michelle, and she got angry with me and had very poor customer service skills, blaming the Post Office, and being very uncaring. Another employee of hers promised to help me and he never followed through. Finally, on the 3rd contact, I was helped."

"Honestly, I wish could give agency zero stars. I bought my truck, and they misquoted me under my sisters name, who wasn’t even with StateFarm anymore and hadn’t been for a few years after I told the guy on the phone my name multiple times. Ended up being misquoted two more times, billed for random amounts every month, and no one could give me a solid answer about what was happening. Finally, I was told for all the misquotes on my 6 month premium I owed StateFarm money for what I was supposed to have been quoted the first time and was being billed for this offices mess up. This whole time no one was ever able to tell me my real quote until the very end. Michelle was very rude and unprofessional on the phone, tried to talk over me and told me I was lying about the other misquotes (if that’s the case, where’d they come from because I sure didn’t pull those out of thin air) even though I was able to name the employees who had given me the other quotes. I ended up filing a formal complaint against her with StateFarm but clearly this hasn’t solved any problems. I switched to Allstate a few months back, told StateFarm to kick me from their insurance as I didn’t want to be with them anymore after her staffs continuous screws up and Michelle’s poor behavior towards me. Go on a few months, there was no problems with this agency for my parents and suddenly their insurance rate goes up enough to be questionable, my dad calls and it turns out, after not being insured by them for months, I magically reappear on their policy under a vehicle I have NEVER been insured under before and, wait for it, no one can give a solid answer at that office as to why I am now insured by them again when I can provide current coverage with Allstate. Absolutely horrible customer service and office staff does not know what they’re doing and neither does she. Not sure how she’s stayed in business this long and how StateFarm hasn’t caught onto her numerous complaints and sour attitude towards her clients. I recommend finding another StateFarm agent and staying clear of this office or bet yet find another insurance company."

"Had multiple insurance policies with this office for far too long a time, and it was only when I switched agents that I learned how many mistake's this office made, including a huge oversight where one of my policies was actually dropped. Feel like I can sleep better at night now with a more responsive agent and team. P.S. With regard to your recent response please note I was not your customer for 25 years."

"I honestly don't want to even take the time to write down all the disappointing experiences I've had with her office over that 18 years. But the biggest one was them removing the wrong car from my policy (twice) and I couldn't register it because I was apparently driving around as an uninsured motorist according to the department of revenue's motor vehicles division. Glad a police officer didn't run my plates....either time. I'm a fool for taking so long to changes agents. State Farm is fine. This agent is not."

"Professional and helpful with setting up a new policy"

"Fast and easy to get discounts"

"Absolutely terrible insurance agent. I have had issues with Michelle since I switched from my Oregon policy to my Colorado policy because I moved. She lacks professionalism, she doesn't follow up, is rude and careless. I would never recommend her to my worst enemy."

"Been with them for years! Michelle has always made sure when we have any issues that they get fixed very quickly."

"When trying to change my address, my policies were canceled or messed up. When trying to fix that, more payment plans were added. None of the agents could actually assist me on their own. Unhelpful and stressful."

"Been with State Farm for 30 years. Never once filed a claim until this year. After receiving 1.5" hail damage on my roof, I asked State Farm to step up to the plate. They refused. I asked for a 2nd inspection, and they refused again. Data from AccuWeather doesn't lie, and State Farm is insistent that the weather reports were wrong. When contacting my agent, she provided no help whatsoever. Basically treated me, not like a valued customer, but as a customer that they didn't want since I filed my first claim in 30 years. State Farm is not a cheap insurance, I would expect more. Allstate and Farmers both are considerably lower in price than State Farm. You only know how good insurance is when you need it. State Farm does not stand by their customers, and their agents will not go to bat for them either. They need to keep their claims down, and if you file a claim, they don't want you as a customer. And will do nothing to help."

"Terrible customer service, an inner office communication. I have had to call in 4 times for the same issue, and have not made any progress."

"Horrible service. They can't do anything without calling StateFarm's office, they messed both my and my family's insurance. I would strongly recommend going with another agency. Michelle is just looking to nickel and dime you with everything she can. Her employees are not helpful and they surely do not care about their customers."