State Farm® Insurance Agent Michelle DeCarlo

"Victor is amazing! I called there and had a couple of questions and he provided me with what I needed within 10 minutes."

"Victor was great. Very efficient on getting me a quote quickly. Definitely was the most affordable quote I have received so far compared to other agencies."

"I just came back to State Farm and both Austin and Victor have been great!"

"Been a customer for over 25 years. Always great service and great people!!"

"Austin has been so very helpful and helped us save a great amount of money. With a few computer glitches everything eventually worked out wonderfully!!"

"Michelle DeCarlo has been my agent for 20+ years. Her office staff is friendly and responsive. My cost's have been pretty steady and fair over the years."

"They took the time to review my policy details and explain them to me. Very professional and btw, they are dog lovers too 😆"

"I have had Michelle and State Farm for our insurance needs for over 10 years and am so glad I switched from Allstate. I recently needed a new business policy and it was quick and easy to get set up."

"I’ve had a great experience working with Michelle DeCarlo and her team. Everyone is incredibly friendly, responsive, and easy to work with. What I appreciate most is how proactive they are — they consistently follow up, check in, and make sure my coverage is up to date. They look for ways to save me money while also improving my coverage. It’s reassuring to know they truly care about their clients. I highly recommend Michelle and her team!!"

"Excellent and professional service! Patrick helped me switch my car insurance over to my new vehicle in no time, making the whole process easy and painless. Highly recommend!"

"The best State Farm agent and team there is!"

"I HIGHLY recommend the Michelle DeCarlo State Farm Insurance agent. Her & her team will go out of their way to get whatever I need done. They are polite, professional, and actually care about my needs. I have home, auto, & life policies with them. I started out with only life, but after working with Michelle's office I decided to bundle all my policies with them and it was the best decision I ever made!!! Thank you Michelle & to all the staff members"

"Michelle is an amazing agent and helped me great rate after comparing with 10+ companies. Thank you so much!!!"

"Took my call personally when I had a fender bender in Maui with a rental... Great service! 11/6/25 update Michelle & Austin were fabulous in getting my 25 year old son the best rate! Beat all competitor rates."

"Horrible service, horrible people I do not recommend using this agency. Support staff sucks and is rude"

"Horrible agent and horrible staff. DO NOT USE. I canceled my policies with them, finally, and they kept sending me bills. I emailed them, and then they started sending me text messages. Then I called and they put me on permanent hold. This is after years of crappy service and overcharging us."

"Jacob was honestly the kindest and most helpful agent I could have asked for. Amazing experience."

"I have used Michelle as my broker for a long time. I recently had some challenges with Statefarm itself and Michelle and her team jumped in there and resolved the issue very quickly. Thank you Michelle and your team, your efforts have proven the value of choosing your agency."

"This guy, Austin Barnes, who works for Michelle has been really really good and helpful to work with. I’d have to say that he has made my experience with them honest and responsive. Thanks, Austin"

"Its pretty simple really.. Ignore my requests and phone calls and I'll shift all of my policies to someone who cares."

"Horrible service. They can't do anything without calling StateFarm's office, they messed both my and my family's insurance. I would strongly recommend going with another agency. Michelle is just looking to nickel and dime you with everything she can. Her employees are not helpful and they surely do not care about their customers. EDIT: Coming back through years later to say Michelle still it one of the worst agents in the area! She had the audacity to send me a marketing letter. Never use this agent event! Run!!!"

"I've been with this agency for several years and it's been a absolute nightmare getting anything done. I have a great driving record so I rarely need to reach out, but I've spoken to Michelle on many occasions to discuss my outrageous policy increases. She is rude, unprofessional, and gives nonsensical responses, beating around the bush instead of working towards a solution. After consistant neglect from this agency for years, I finally decided to change my agent last week 6/11/25. The new agency advised me to call her for assistance transferring everything over, so I called and got Michelle again unfortunately. This woman was absolutely vile, and completely refused to help. I asked her over 6 times to assist with the request and she declined each time instructing me to go online. She even asked why I was trying to transfer, so I expressed how unbelievably unprofessional and unhelpful shes been, then she hung up. This was the worst customer service I've ever experienced, I'm still appalled over a week later. I'm compelled to write this review and warn others to stay away from this agency. Read the reviews and don't waste your time, money, and sanity. Michelle Decarlo, DO NOT respond to this review with your fake apologies like every other review here. You truly need to find a new profession."

"I'm impressed with Lily Frappied's creativity and proactiveness to help me bundle auto and home policies to save money and improve coverage. Great job and thank you."

"Called and spoke with this office this morning. The rudest people I have ever spoken to. VERY condescending. Avoid this office if possible"

"I called this place today and encountered the worst service from an insurance company in my entire life, I have worked in insurance over 10years and have dealt with many insurance agencies and I’ve experienced any so unprofessional."